There is a good friend of mine who holds a position as a program director at Salisbury Behavioral Health, Inc.'s Deaf Services Center for Residential division. She is a very competent communicator. These are the behaviors that exhibit an effective communicator:
1. She always remain neutral.
2. She maintains the tone (body language and verbal).
3. She listens actively.
4. She expresses clearly and carefully. She would rephrase her statements to ensure that others understood what she meant to say.
5. She gives people the feeling of security by showing that she cares for others.
6. She shows empathy toward others regardless what circumstances she is in at the moment.
7. Regardless how stressful the situation is, she always come out with a smile on her face.
8. She stays abreast on what is happening at her workplace.
9. She follows up with others to ensure that everything has worked out.
I think these behaviors are excellent qualities of an effective communicator. There are so much more qualities that can lead a person to be a effective communicator. I certainly would use nearly all of these behaviors, because these seem to draw others to a person. We want people to feel secure around us so that we could help them.
I think the very first one you listed is ultimately the most important quality that makes a good listener. If a person has already made their own opinion the chances are very slim that they are going to pay attention to what anyone else has to say. Which results in the conversation becoming pointless. As well, it is important not to voice your opinion because other people may agree with your opinion without actually thinking about the situation.
ReplyDeleteThe characteristics that your friend posses are things that we all should have to become effective communicators. Your number one of being netural is one of the most important things. When you are netural and open minded you are more likely to see where the other person is coming from so you will be more accepting of their opinon. I am happy that you have friend who can help others learn the importantance of communication. I have always said it takes a special person to work with people everyday, because not everyone is a people person.
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